Frequently Asked Questions
Everything you need to know about shopping with Teskeys.
What is the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style experts for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
Do you offer international shipping?
Yes, Teskeys ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Teskeys apparel?
To ensure the longevity of your garments, we recommend following the specific care instructions printed on the inner label. Generally, washing in cold water and air drying is best for preserving fabric quality.